Rich begins his 31st year in professional baseball as the President of the Chattanooga Lookouts. He began his career in January of 1993 with the Texas Rangers organization in Port Charlotte, Florida before taking a job with the Lookouts that November to become the Director of Group Sales. He spent the next nine years moving up through the ranks before becoming General Manager of the Lookouts in 1999. In 2002, he moved to Columbia, South Carolina to become the President and General Manager of the Capital City Bombers. After three years, he took the team and relocated the franchise to Greenville, South Carolina. In 2006, he moved to Lakewood, New Jersey to work with the Single-A Affiliate of the Philadelphia Phillies, the Lakewood BlueClaws. In August of 2011, he was given the opportunity and accepted the position to return to Chattanooga as the President and General Manager of the Lookouts. Rich holds a marketing degree from James Madison University and lives in Chattanooga with his wife, Tracy, and they have two sons, Lucas and Alex.
Andrew joined the Lookouts team in January of 2012 as a part of the inaugural intern program. After spending several seasons as the Group Sales Director, Andrew was promoted to Vice President of the club in 2018. He is a 2010 graduate of the University of Central Florida, where he received his Bachelor of Science in Marketing while minoring in Sports Business. When the native of Fort Myers, Florida is not at the park he takes in the sites of Chattanooga with his dog Betty.
Jennifer Crum will start her 11th season with the Lookouts this spring and 13th in Minor League Baseball. She is a proud North Carolina State University Alumni and avid outdoor enthusiast. Aside from ordering all of the merchandise in the store and helping groups create memories at the ballpark, Jennifer volunteers on the Southside Council of the Chattanooga Area Chamber of Commerce and United Ways' Emerging Leaders Board. Jennifer enjoys trying new restaurants, working out and soaking up Chattanooga's great outdoors.
2024 will be Scott’s second season with the Lookouts. As a Nashville native and UTK graduate, he is happy to return to the great State of Tennessee. This will be Scott’s 18th season in Minor League Baseball. He has overseen the Food and Beverage operations for teams in Salem, VA, Savannah, GA, and Columbia, SC. Scott and his family are settling in, and he looks forward to meeting all the Lookout fans and exploring the opportunities in Chattanooga.
2024 will mark Alex's ninth season with the Lookouts. Alex graduated from The George Washington University with a degree in Business Administration concentrating in Marketing and Sports Management. After completing his degree, Alex worked with the Washington Nationals as an assistant in their ticket operations department. In 2010, Alex moved to Albuquerque, New Mexico, and spent three years with the Albuquerque Isotopes before joining the Lookouts. During games, Alex can be seen entertaining the crowd as our in-game host and online hosting our web series Lookouts Look-IN. In addition to working for the Lookouts, Alex serves on the board of the Epilepsy Foundation of Southeast TN and as the public address announcer for the Chattanooga Miracle League. A native of Rhode Island, Alex is a fan of all New England sports teams, especially the New England Patriots.
The New Jersey native joined the Lookouts as their Public & Media Relations Manager in 2014 after spending the 2013 season as the Public Relations Assistant for the Colorado Springs Sky Sox of the Pacific Coast League. Before that, he spent a year interning with the Major League Lacrosse franchise the Ohio Machine while earning his master's degree in Sport Management from The Ohio State University. Dan is also a Marist College graduate in Poughkeepsie, New York, where he majored in Communications and interned for two years in their athletic department. Dan lives in North Chattanooga with his wife Molly, his daughter Rosie, and his son Henry.
A native of Melbourne, Australia, Jarrah returns to the Lookouts for his seventh season and second as a Senior Ticket Partnership Manager. He is a graduate of the Lookouts internship program after spending 2018 working as the Media and Promotions Assistant. Before arriving in Chattanooga, Jarrah plied his trade with the Beloit Snappers and the Melbourne Aces in the Australian Baseball League. He is a graduate of La Trobe University in Melbourne and also a proud Spartan after spending a semester abroad at Michigan State in 2015. When he's not at the ballpark, Jarrah enjoys going hiking and is an avid supporter of the New York Yankees, and the Melbourne Demons Australian Football League team.
Annaka will start her first full-time season with the Lookouts as the Digital Content and Sponsorship Fulfillment Manager. Originally from Knoxville, TN she graduated from the University of Tennessee at Chattanooga with a Sports Management major. In her free time, she enjoys being creative, spending time with friends & family, and all things sports.
Brian joined the Lookouts in 2023. Hailing from Colorado, he made his way to Chattanooga in 2018. With 10+ years of experience within the Brewery, Food & Beverage arena he is excited to begin a new phase with the Chattanooga Lookouts. Brian is a certified Cicerone and Craft Beer geek. When not at the stadium you can find Brian outside listening to St. Louis Cardinals Baseball with his partner Stephanie and their English Springer Duncan.
Caydin is entering his first season with the Chattanooga Lookouts. He is originally from Grand Rapids, Michigan but has spent most of his life in Huntsville, Alabama. He graduated from Auburn University in 2022 with a major in Communication and a minor in Sports Communication. Caydin was the Guest Services and Ballpark Operations Intern with the Minnesota Twins in 2023 before moving to Chattanooga in November 2023. When Caydin is not working, he enjoys golfing, hiking with his dog, and attending concerts and sporting events (Go Blue and War Eagle!).
A lifelong resident of Chattanooga, Kansas enters her fourth season with the Lookouts and her second as the Ticket Partnership & Retail Manager. She was a cum laude graduate from Oakland City University in 2017 with a Bachelor's in Sports Administration and a love for baseball. In her free time, she loves going to country concerts, hanging out with friends, and cheering on the Atlanta Braves.
2024 will be Mark's third season on the Lookouts staff as a Ticket Partnership Manager after spending three years working in ticket sales at the University of Tennessee at Chattanooga. A native of Los Angeles, Mark went to college at Morehead State where he was a member of the bowling team. When he is not at the ballpark, he enjoys watching the Minnesota Vikings, and the Los Angeles Angels and spending time with his wife Jess, and their dog Maple.
Michael is entering his fourth season with the Chattanooga Lookouts. He is originally from San Diego, California but has spent the majority of his life in East Tennessee. He graduated from UT-Chattanooga in 2014 with a Sport Management degree. Michael was game day staff, an intern, and later worked full-time with the Tennessee Smokies for four years before moving back to Chattanooga in 2018. When Michael is not working he enjoys bowling, golf, and spending time with his wife, Lillian, their son Emmett, and their dog, Chilly.
Mike is entering his third year with the Lookouts after joining the team in February. This season will be Mike's 31st in baseball after having previously worked for Hagerstown, Huntsville, Bluefield, and most recently Greeneville. Mike is a graduate of the University of Maryland and Penn State. When not at the park, Mike can be found along the Chattanooga River Walk.
Shane is entering his first season with the Lookouts Staff as a Ticket Partnership Manager. Originally from Scottsdale, AZ he graduated from Hastings College in Nebraska where he was a member of the Track & field team. When he’s away from the ballpark, Shane enjoys traveling, working out and spending time with friends & family.
Sidney joined the Lookouts ticket office in the fall of 2021 after spending time in UNC Charlotte's Athletic Department. Originally from Cleveland, TN, Sidney played softball at Austin Peay State University and after graduation worked in their ticket office as their Ticket Operations Assistant. While not at the ballpark, Sidney enjoys traveling, going to concerts, and all things sports.
Hieu was born and raised in South Carolina and is excited to be living in Chattanooga this year! This is Hieu's first season with the Lookouts after spending last season with the Columbia Fireflies as a ticketing intern. Hieu is a proud graduate of the University of South Carolina where he earned a Bachelor's degree in 2023. In his free time, Hieu enjoys fishing, golfing (poorly), and watching all kinds of sports (especially rooting for his beloved Gamecocks!) P.S: It is pronounced "HEEL" like your foot
Isabella is entering her first year with the Lookouts as an assistant. She is originally from Knoxville, TN. She graduates from the University of Tennessee at Chattanooga in May 2024 with a major in Sports Management. When she’s not at the ballpark she enjoys going to concerts, traveling, and spending time with friends and family.
Jorge is joining the Lookouts team this year as the Production and Marketing Assistant. He found a love for Minor League Baseball while working as a Gameday Intern for the Harrisburg Senators last season and enjoys creating new content for the world to see. New to the city of Chattanooga, Jorge and his dog Yogi will be seen hiking the mountains or floating down the river during their free time.